Privacy Policy

Effective Date: April 1, 2026 Website: www.theorgo.com

At Theorgo, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you have any questions, feel free to contact us at Theorgofood@gmail.com or  +91 872026294

1. Information We Collect

We collect the following types of information when you use our website:

a) Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Delivery address and billing address
  • Payment details (processed securely through third-party payment gateways — we do not store card details)

b) Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on our website
  • Device type and operating system
  • Referring URLs and click behaviour

c) Information from Third Parties

  • Data from payment processors (e.g. Razorpay, Gokiwik) for transaction verification
  • Analytics data from tools such as Google Analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders
  • To send order confirmations, invoices, and delivery updates
  • To respond to your queries and provide customer support
  • To improve our website, products, and services
  • To send promotional emails and offers (only with your consent)
  • To detect, prevent, and address technical issues or fraudulent activity
  • To comply with legal obligations

3. How We Share Your Information

Theorgo does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Delivery Partners: We share your name, phone number, and address with courier and logistics partners to fulfil your order.
  • Payment Processors: Your payment details are processed by secure third-party payment gateways. We do not have access to your full card details.
  • Analytics Providers: We use third-party analytics tools to understand website usage. These tools may collect anonymised data.
  • Legal Compliance: We may disclose your information if required by law, court order, or government authority.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and cart items
  • Analyse website traffic and user behaviour
  • Deliver relevant content and offers

You may choose to disable cookies through your browser settings. However, please note that some features of our website may not function properly if cookies are disabled.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once your data is no longer needed, it is securely deleted or anonymised.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure. These include:

  • SSL encryption on our website
  • Secure payment processing via certified third-party gateways
  • Restricted internal access to customer data

However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

As a user of our website, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • Opt out of promotional emails by clicking the "Unsubscribe" link in any email we send

To exercise any of these rights, please contact us at Theorgofood@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that Theorgo is not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Governing Law

This Privacy Policy is governed by the laws of India, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). Any disputes shall be subject to the jurisdiction of the courts in Tamil Nadu, India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Theorgo 📧 Email: Theorgofood@gmail.com 🌐 Website: www.theorgo.com 📍 Villupuram, Tamil Nadu, India 🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.