Shipping policy
📍 1. Shipping Locations
We currently ship across India only. We do not offer international shipping at this time. Orders can be delivered to residential and commercial addresses within serviceable pin codes.
If your pin code is not serviceable, you will be notified at checkout before payment.
⏱ 2. Order Processing Time
| Order Type | Processing Time |
|---|---|
| Standard Orders | 1–2 business days |
| Orders placed on weekends / public holidays | Processed on the next business day |
| Pre-order / Back-order items | As mentioned on the product page |
Business days are Monday to Saturday, excluding public holidays. Orders placed after 3:00 PM IST may be processed the following business day.
🚚 3. Shipping Methods & Estimated Delivery Time
| Shipping Method | Estimated Delivery | Charges |
|---|---|---|
| Standard Delivery | 4–7 business days | As shown at checkout |
| Express Delivery | 2–3 business days | As shown at checkout |
| Free Shipping | 4–7 business days | FREE (on eligible orders) |
Delivery timelines are estimates only and may vary due to courier delays, remote locations, or unforeseen circumstances. The Orgo is not liable for delays caused by third-party logistics providers.
💰 4. Shipping Charges
Shipping charges, if applicable, are calculated based on your order value, weight, and delivery location. The exact shipping amount will be displayed at checkout before you confirm your order.
- Free shipping may be available on orders above a certain value — check the website banner or product page for current offers.
- Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
- For remote or difficult-to-access locations, additional delivery charges may apply and will be communicated before dispatch.
🔍 5. Order Tracking
Once your order is dispatched, you will receive a confirmation email and/or SMS with your tracking number and a link to track your shipment in real time.
- Tracking information may take up to 24 hours to be updated after dispatch.
- You can also track your order by logging into your account on www.theorgo.com.
- For any tracking issues, contact us at theorgofood@gmail.com or +91 8072026294.
📦 6. Failed or Missed Delivery
If a delivery attempt fails because no one is available to receive the order:
- The courier will attempt re-delivery up to 2–3 times depending on the logistics partner.
- After failed attempts, the package may be returned to our warehouse.
- In such cases, re-shipping charges may apply for a second delivery attempt.
- Please ensure your delivery address and contact number are accurate when placing your order.