Shipping policy
Shipping Policy
Effective Date: April1, 2026 Website: www.theorgo.com
At Theorgo, we are committed to delivering your healthy food and beverage products safely, promptly, and in perfect condition. Please read our Shipping Policy carefully to understand how we handle deliveries.
1. Shipping Coverage
We currently deliver to most locations across India. To check if we deliver to your area, simply enter your pin code at the checkout page before placing your order.
At this time, we do not offer international shipping. We hope to expand our delivery coverage in the future.
2. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next available business day.
- You will receive an email confirmation once your order has been processed and dispatched.
3. Estimated Delivery Time
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Tamil Nadu (Local) | 1 – 3 business days |
| South India | 2 – 4 business days |
| Rest of India | 4 – 7 business days |
| Remote / Rural Areas | 6 – 10 business days |
Please note that these are estimated timelines and may vary due to factors beyond our control such as courier delays, weather conditions, or public holidays.
4. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹799 | ₹50 flat shipping fee |
| ₹799 and above | FREE Shipping |
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
5. Order Tracking
- Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number and courier partner details.
- You can use this tracking number on the respective courier partner's website to track your delivery in real time.
- If you face any difficulty tracking your order, please contact us at theorgofood@gmail.com.
6. Delivery Attempts
- Our courier partners will make a maximum of 2 delivery attempts at the address provided.
- If delivery is unsuccessful after 2 attempts, the package may be returned to us.
- In case of a failed delivery due to an incorrect address, unavailability of the recipient, or refusal to accept — reshipping charges may apply.
Please ensure that your delivery address and contact details are accurate at the time of placing your order.
7. Damaged or Lost Shipments
Damaged Shipments: If your order arrives damaged or tampered with, please:
- Refuse to accept the delivery, or
- Accept the delivery and contact us within 48 hours at theorgofood@gmail.com with your Order ID and clear photographs of the damaged packaging and product.
We will investigate the matter and arrange a replacement or refund as appropriate.
Lost Shipments: If your order has not been delivered within the estimated timeframe, please contact us at theorgofood@gmail.com with your Order ID. We will coordinate with our courier partner to resolve the issue promptly.
8. Special Handling for Food & Beverage Products
As we deal in healthy food and beverage products, we take extra care to ensure:
- All products are packed in food-safe, tamper-evident packaging
- Perishable and temperature-sensitive items are packed with appropriate insulation where required
- Products are shipped in sturdy outer packaging to prevent damage during transit
We strongly recommend inspecting your order at the time of delivery before accepting it.
9. Incorrect or Incomplete Address
Theorgo is not responsible for delays or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer. Please double-check your address before confirming your order.
If you notice an error in your shipping address after placing an order, contact us immediately at theorgofood@gmail.com. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has been shipped.
10. Bulk or Wholesale Orders
For bulk orders or wholesale enquiries, delivery timelines and shipping charges may differ. Please contact us directly at theorgofood@gmail.com before placing a bulk order so we can make suitable arrangements.
11. Changes to This Policy
Theorgo reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
For any shipping-related queries, please reach out to us:
Theorgo 📧 Email: theorgofood@gmail.com 🌐 Website: www.theorgo.com 📍 Kanchipuram, Tamil Nadu, India 🕐 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST Saturday: 10:00 AM – 4:00 PM IST
We thank you for shopping with Theorgo. Your trust in us motivates us to deliver the best healthy products right to your doorstep.